Welcome to Trust House Apartments! These terms and conditions govern your use of our services and your stay at our properties. By booking with us, you agree to the following terms:
1. Booking and Payment
- Guests can book by paying directly to our account number or at the guest house upon arrival.
- Payment must be made in full to secure your booking. Partial payments are not accepted.
- Guests who book early and stay for an extended period (three months or more) will receive a 10% bonus discount as part of our Early Long-Stay Reward program.
2. Cancellation Policy
- Cancellations are allowed up to 3 days before the lodging date for a full refund.
- Cancellations made less than 3 days before the booking start date will not be refunded.
3. Check-In and Check-Out
- Guests can check in at any time on the day their booking starts.
- Guests are required to check out on the day their payment expires.
- To extend your stay, payment must be renewed on or before the expiration date of your current booking.
4. Apartment Usage
- All apartments are fully furnished and equipped for personal and residential use only.
- Guests are expected to maintain the apartment in good condition and report any damages immediately.
- Any damages caused by negligence will be billed to the guest.
5. House Rules
- No smoking inside the apartments.
- No illegal activities or loud disturbances are permitted on the premises.
- Guests are responsible for the conduct of their visitors.
6. Utilities and Amenities
- Guests are entitled to amenities including high-speed Wi-Fi, air conditioning, constant power supply, and a fully equipped kitchen.
- We strive to ensure uninterrupted utilities; however, unexpected service disruptions may occur and will be resolved promptly.
7. Security and Privacy
- Trust House Apartments is a gated property with 24/7 security personnel. Guests are required to comply with all security protocols.
- We respect your privacy and ensure your personal information is handled securely.
8. Promotions and Discounts
- Discounts, including the 10% Early Long-Stay Reward, cannot be combined with other promotions or offers.
- All promotional discounts are subject to availability and may change without notice.
9. Termination of Stay
- We reserve the right to terminate a stay if guests violate these terms and conditions, including engaging in illegal activities, damaging property, or disturbing other guests.
10. Liability
- Trust House Apartments is not responsible for the loss or damage of personal belongings during your stay. Guests are advised to secure their valuables.
By confirming your booking, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions or require further clarification, please contact us.
